This article previously appeared on PCMA
While there’s no replacing the face-to-face networking, spontaneous exchange of ideas, commerce potential, and overall sensory experience associated with a live event, a virtual event can help corporations, associations, and other organizations achieve valuable business objectives. During the COVID-19 pandemic when gathering in person is not possible, pivoting to virtual events can keep brands top of mind, audiences engaged, and new leads generated. To create an audience for your next virtual event, consider these best practices.
Ensure your organization is aligned around the overall objectives of your virtual event. Write down, in priority order, everything you want to accomplish, e.g., audience engagement, revenue generation, lead generation, brand building, exposure for industry suppliers, establishment of thought-leadership, and more. Refer back to this list as you face decisions not just about marketing, but also about budget, content, delivery/technology, sponsorships, etc.
Who will be the most likely to participate in a virtual event? Look within and outside of your database to identify engaged and/or intellectually curious segments of your prospective audience.
Consider audiences from parts of the world you hadn’t marketed to before, industries or professions that have seen the cancellation of live events that serve them, and any other audiences who may be hungry for community and knowledge sharing in today’s new reality.
There are five essential tools that should be used to build an integrated campaign for a virtual event:
By aligning on the creative, messaging, and tactical plan from the start, your team can more efficiently market your virtual event. When developing your tactical plan, keep the following considerations in mind: First, the customer journey timeline for a virtual event is greatly condensed compared to one for a live event. Second, because attrition rates of 50 percent (and higher) are common for virtual events, do not stop marketing to registrants. Ensure registrants are funneled into a separate campaign and convince them to show up.
After you’ve identified your goals, defined your audience, and built your event marketing tool kit, now it’s time to work on the focal point of your campaign — your website. Because your site will serve each key segment within your audience, make it flexible and comprehensive, but don’t lose sight of the fact that visitors want to get in and get out with minimal fuss.
Consider using forms to provide a quick way for cold leads to stay informed, setting cookies to remember user choices on return visits, and personalizing content blocks based on acquisition source, or, even better, past behavior data pulled from your automation platform or CRM.
Start by estimating how many website visits it will take to generate the registration numbers you desire and then work backward from there to determine where the traffic will come from. By estimating how much traffic will be driven organically by email, digital ads, etc., you can set goals for impressions, engagement, and click-throughs.
If applicable, partner with your sponsors, speakers, and other ambassadors to promote the event as a way of elevating their exposure — and helping you extend your reach. Create a suite of easily customizable tools and messages they can use to invite their networks to participate.
Don’t wait until your event to share valuable information. Tease out compelling content through guest blogs, speaker videos, and social media posts, to give your audiences a taste of what’s to come.
Know when to ask for help. If you’re new to the virtual event space, don’t go it alone. Lean on your event technology partner, agency resources, and firms that specialize in event marketing to fill in the gaps.