Need help with your invoice? We have multiple resources available to help.
Freeman transitioned to a new invoicing platform to deliver clearer invoices and facilitate easier payment for you. We have set a high standard of service at Freeman and intend to continue to live up to it.
Then (pre February 21, 2022)
Now
Pre-Show Orders, Payments & Invoices:
Any products you order on FOL or through the call center before you are at the event will be invoiced at the time the order is placed. You will be sent an invoice via email and those invoices will be posted to FOL. If you have payment info on file with us, you will be charged immediately. If you do not have payment info on file with us, you will receive a balance due invoice that you can pay using Freeman Pay. You will not receive invoices for show site services (labor, material handling, etc.) until you are at the event.
*Add the [email protected] email address to your contacts or tag it as a trusted email address to ensure successful invoice delivery. This can be completed by opening an email from [email protected] when received, right clicking on the email address, selecting your desired option and selecting save.
Why did Freeman change how and when they invoice?
We made this transition to deliver clearer invoices and facilitate easier payment for our customers and exhibitors. We deeply appreciate your patience as we diligently work toward a seamless experience for you. If you have any questions, please contact us
I have questions about my invoice. What should I do?
Contact us. We’re aware of some invoicing discrepancies caused by our new platform transition. Correcting any invoice issues is a top priority for Freeman. We deeply appreciate your patience as we diligently work toward a seamless experience for you.
I never received my invoice. What should I do?
Invoices are sent via email, be sure to add the [email protected] email address to your contacts or tag it as a trusted email address to ensure successful invoice delivery. You can also log into FreemanOnline to view any invoices for your event. If you have any questions, please contact us
Why am I getting so many notifications for my credit card payment?
To keep you best informed we will send you an email confirmation when we receive your credit card information as well as an email receipt when the card has successfully transacted. If there are any issues with the transaction, you’ll receive an email informing you of the details. If you have any questions, please contact us.