Freeman Partners with 42Chat to Deliver AI Customer Service Solutions for Event Organizers

September 28, 2023

Show Organizers Can Utilize Conversational AI Solutions to Improve the On-Site Experience for the Next Generation of Attendees

Dallas, TX – Freeman, the global leader in events, announced today a partnership with 42Chat to introduce conversational AI chatbots to support attendee engagement for trade show and conference organizers. The conversational AI solution will provide Freeman customers with web and SMS AI chatbots for pre-show, during, and post-show communications to help attendees with real-time needs like finding registration, locating an exhibit, and much more.

This partnership opens a new attendee communication channel for Freeman’s customers while 42Chat delivers an industry leading 95% correct response rate, ensuring timely and accurate support for event attendees.

“42Chat’s AI technology is scalable, privacy compliant, accurate and easy to deploy which makes it a perfect partnership for us and our clients,” said Paul Fletcher, Executive Vice President, Audio Visual & Event Technology Operations at Freeman. “We’re seeing a generational shift in show attendees with a younger audience. As their needs evolve, this partnership allows our customers to meet these new attendees where they are, and be able to answer questions 24×7 on-the-go.”

“We are thrilled to partner with Freeman, the global leader in events,” said Bob Caldwell, Co-Founder of 42Chat. “Freeman works with the leading brands and organizers in the industry, and this partnership will introduce 42Chat to new organizations and allow for easy setup and deployment of our system across a wide-cross section of events.”

For event organizers who are interested in deploying the new service and want to find out more about all of our event tech solutions please click here.


About Freeman
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter. For more information, please visit

About 42Chat
42Chat is the leading provider of curated Conversational A.I. Solutions for organizations and events looking to enhance & protect their brand, gain & retain customers, and capture & act on insights.  42Chat has won numerous event industry awards, including the SISO Innovation Battlefield, IMEXpitch, IBTM World Technology Watch, and IAEE Innovative Business Solution,  To learn more, reach out to us at

[email protected]

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