Customer Feedback

Understanding customer feedback at Freeman

We build better experiences driven by our customers

At Freeman, we are committed to the success of our customers. We strive to understand our customers’ journeys and continuously design the best customer experiences and improvements for you in impactful, intentional, and measurable ways.

So what is “customer experience” really? At Freeman, customer experience is happening right now as you read this, it’s happening when you research and plan for your event or engagement, place an order, work with our professionals in design, creative, contact center, or in any of our online platforms. Your experience will continue throughout the whole process of engaging with Freeman whether online, on the phone, or in-person at an event.

Your experience matters to us! We want to provide what you need in the moments that matter most to you.

How do we know what customers need? Listening to our customers is a top priority. Feedback from customers is integral to everything we do to ensure success and improve customer experiences. Completing a survey makes a difference in improving the future of working with Freeman. Keep an eye out for one of our invites to share feedback. You might receive an invitation in your email box, a text message, see a QR code at show site asking for feedback, or find a link to a survey online.

Want to share your feedback? We would love to hear your ideas about how we can improve or continue to innovate at Freeman!

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