The following cancellation policy applies solely to Exhibitor Clients and does not apply to any Client with an active MSA/SOW.
We are committed to providing the best experience for our customers, even when a cancellation occurs. We take the worry out of the process by providing the most transparent terms for refunds on products and services ordered online or through one of our team experts. We have improved our policy to ensure a fair and appropriate response to our customers. The following refund percentages will apply based on how far out a cancellation is made prior to the first day of scheduled move-in:
30+ Day Out from Exhibitor Move-In
We will honor a 100% refund on standard Freeman items offered Online and in Exhibitor Kits such as:
Less than 30 Day Out from Exhibitor Move-In
Many standard Freeman items will be refunded at 100% if cancelled between 29-14 days out from exhibitor move-in such as: Audio Visual, Cleaning, and Furnishings. All other products and services will be refunded based on work performed which can range from 25%-75%.
Custom flooring orders cancelled less than 30 days out from move-in will not be refunded.
Cancellations During Move-In
We will not refund products and services for cancellations made once move-in has begun.
Frequently asked questions
Freeman reserves the right to modify this and other policies at any time.