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Fluent by Freeman™

Fluent by Freeman™ is the most powerful multi-channel chat and voice-powered solution designed to engage your audience before, during, and after the show. Integrate your chatbot with your event website or app to answer questions leading up to your event. Launch your voice skill or integration at your event to answer attendee questions efficiently, and then continue that conversation year-round to keep your audiences engaged through channels like text message, Facebook Messenger, and more. Fluent fills the critical need to drive revenue, build audiences, and engage at scale on any device your audience wants.


Benefits

Increase efficiency: Spend less time answering recurring questions and/or sending updates on event changes – freeing up event staff to focus on managing their events. Our chatbot can even send mass messages through approved channels like SMS.

Increase revenue: Drive registration and ticket sales from multiple channels like websites and Facebook Messenger. Offer sponsorship opportunities for physical activation and/or chatbot answers, such as driving attendees to exhibitors.

Increase engagement: Use voice and text channels to engage attendees with games, quizzes, surveys, polls, and conversations, before, during, and after the event.

Increase insights: Collect, record, and analyze what drives engagement by understanding what attendees are looking for, conducting surveys and polls, and even more importantly, collect questions that you may never have anticipated in the first place.

Reduce redundancy: Augment or replace event apps that require cumbersome downloads, and reduce show site staffing needs as chatbots support requests for commonly asked questions.


Features

Live events and experiences intelligence: Fluent uses the thousands of events we produce each year to continually refine a custom machine learning model that focuses specifically on the language of live experiences.

Web-enabled and mobile-supported chatbot: Fluent supports traditional web and mobile experiences. You can easily integrate a chatbot into any existing mobile app or website to provide your audience with answers to their most pressing questions — 24 hours a day, 365 days per year.

Voice-enabled chatbot: Your attendees and exhibitors can simply just ask their questions to an Amazon Echo or Google Home and get the answers preprogrammed with Fluent.

Powered by artificial intelligence: Fluent utilizes the latest advancements in natural language processing (NLP) and Artificial Intelligence (AI) to better understand your audience, giving them the right answers and recommendations, at the right time.

Pre-built templates: Freeman has developed dozens of pre-built conversation templates that answer the most commonly asked questions at live events. With our templates, just fill in the blanks or connect your databases and Fluent does the rest. Our templates make it simple, and less time consuming, to create your own custom chatbot experience.

Multichannel solution
With our chatbot solution, you can offer your content consistently across an ever-expanding list of channels.

  • Amazon Alexa
  • Google Assistant
  • Facebook Messenger
  • Web & App (HTML5)
  • SMS/Text Message
  • Slack
Even more important than the metrics we capture are the utterances that we don't understand. By giving you real-time updates on what is being asked and missed, Fluent enables you to adapt quickly to your audience's needs.
Freeman

Robust Content Management System (CMS)

The only chatbot CMS that can configure a chatbot on web, mobile, and voice.

Build a multichannel chatbot quickly and easily. With the Fluent CMS, you can drop in questions and answers across all channels - voice, text, social and mobile app - from a single interface.

Search for and update your content, including questions and answers, anytime you like. As your audience asks new questions, spot them immediately and update them in near-real time.

Access your real-time analytics dashboard to track usage, pinpoint questions that are not being answered, and identify answers that require more detail.


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